Air India — practical tips for booking, baggage, delays and updates
Need straightforward help with Air India? Whether you’re booking a ticket, checking baggage limits, or dealing with a delay, this page gives clear, usable tips so you don’t waste time. I’ll cover what matters: fares, check-in, baggage, refunds, and where to find official updates after the Tata Group takeover.
First rule: compare fares before you book. Air India runs different fare classes and sales pop up often. Check the official site and the app for web-only discounts. If you travel light, look for the lowest fare that includes only one cabin bag. For long trips, the flex or premium fares usually save money once you add checked baggage and seat choices.
Check-in, seats and baggage
Use online check-in to skip queues. The app and website let you choose seats early; window or aisle choices matter on long flights. Baggage allowances vary by route and fare — domestic flights usually include 15–25 kg in economy but always verify your ticket. Carry-on rules are strict at busy airports; keep your essentials in a small bag that fits under the seat.
Want extra luggage? Prepay for additional bags during booking. It’s almost always cheaper than paying at the counter. If you’re close to the weight limit, pack a small folding scale to avoid surprises at the airport.
Delays, cancellations and refunds
If your flight is delayed or canceled, the first place to check is the Air India app or SMS alerts. For cancellations, the airline offers refunds or rebooking options. Refund processing can take time — follow up with the refund reference and keep screenshots of your transaction. If you bought through a third-party site, contact them too; their refund steps can differ.
For long delays, ask about meal vouchers or hotel accommodation if the airline’s policy covers it. If you miss a connection because of an Air India delay, the airline usually rebooks you on the next available flight. Keep receipts if you incur unexpected costs; some compensation may be available.
Frequent flyers: register for Flying Returns. Points work for upgrades, extra baggage, and award tickets. Use them for longer trips where upgrades make a big comfort difference.
Customer service tips: use the app chat or Twitter/X for faster replies than phone lines during high-traffic times. Be clear: share PNR, flight number, and timestamps. Save all confirmation emails and reference numbers.
News note: after the Tata takeover, there have been steady changes in branding, fleet upgrades, and route expansion. For any new policies, rely on Air India’s official announcements rather than social posts. Airports and immigration rules change fast; always double-check entry requirements before international travel.
Final quick checklist: compare fares, check baggage limits, use online check-in, keep documentation for delays, and sign up for Flying Returns. That will cover most common issues and save you stress at the airport.
